Welcome to AVS Support!


AVS Support Help Center

The AVS Support Help Center will allow you to request help from the AVS Support team.

Here you can inquire about a number of different topics including: licensing, download links, submit technical and product questions, and more.

Click to enter the AVS Support Help Center

We take extra care to ensure your material is secure and protected. As a result, our help center requires very strong passwords. Please use the following tips for creating very strong passwords:

  • Avoid patterns, consecutive letters (either alphabetical or on the keyboard) and numbers

  • Avoid replacing letters with similar numbers or symbols (example 3 for e or $ for s)

  • Avoid short passwords.

  • Do use a password manager to generate long/random passwords

  • Do use lots of ‘parts’ to your password, which can make it hard to crack and easier to remember. Four unrelated english words is very strong (correcthorsebatterystaple), as is a combination of words and random numbers (tape934elephant%*)


Office Information

Hours: 9:30 AM – 5:30 PM Eastern Time

Phone: 781-890-4300 (By appointment)

Fax: 781-890-8287

When needed, an AVS Support Representative may request a session to further assist in resolving your case. Additionally, we may create a session to offer deeper insight into our technology during the Sales process, assist with examples, or offer best practices in design and architecture. Feel free to inquire more by submitting a request in our AVS Support Help Center


Self-Help Support Pages

The following pages will provide detailed information on Operating Systems, Supported Product Versions, and other product requirements.

OpenViz Product Information

AVS/Express Product Information

Toolmaster / Gsharp Product Information

AVS5 Product Information


Common Questions

How-to Articles

Troubleshooting Articles

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